Spilt tea? You don’t say. We’re here to help!
Our replacement and refund policy is 72 hours from delivery. We are only able to process faulty or damaged goods that resulted in transit purchased directly through shakatea.com, and within this time period
Orders received damaged in totality have the option for either a free replacement case or store credit in the amount of the item purchased.
Orders received partially damaged will receive store credit for the number of bottles affected in transit.
All sales are final on apparel, collaboration merchandise, and Shaka swag.
All shipping costs are non-refundable.
Refunds issued as store credit expire 1 year from receipt of merchandise and are accessible through your Shaka Tea account.
To reduce fraudulent claims, if items have been damaged during shipping, photographic evidence must be provided of the damaged box and damaged items when submitting a request for a refund or replacement.
We are unable to refund bottles that have been opened or if they were purchased via third-party sellers.
If you wish to proceed with a damaged order claim, please email firstname.lastname@example.org to coordinate, using your order number in the subject line along with the written request.
If your order was damaged in totality and you select to receive a replacement case, our team will issue the replacement order within 1-2 business days after written confirmation and share updated tracking information upon shipment.
If your order was damaged in totality and you select a refund, you will qualify for either a refund to the payment method on file with your order or store credit in the amount of $3.00 per broken bottle. Our team will issue the refund within 1-2 business days after written confirmation.
If a refund to your payment method on file is selected, please allow 5 - 7 business days for it to be reflected with your bank.
If you have any questions, please reach out to email@example.com to assist further with your order.